– I was looking for a nice BMW...Saw a few online and e-mailed some of the dealers to ask if the ca...
Wednesday, 30 November 2016 Northwest England Vehicles & Parts
It's lovely to know that the small things we do for our customers make so much of a big difference :)

Best customer service I've experienced for years....

I was looking for a nice BMW.......Saw a few online and e-mailed some of the dealers to ask if the car they had online was still for sale.......Redrose were the first to reply (The following morning).......The other dealers took days or didn't reply at all.....Ian from Redrose was who I spoke to........He replied to every e-mail or text I sent him regarding the car.......And was extremely helpful.....I decided to go and see the car and as it was a 3 hour drive he promised not to sell it before I got there........On arrival I noticed how friendly and genuine all of the staff were......And was instantly offered a coffee and chocolate bars......I soon noticed that all the cars they had were in excellent condition.......Ian did'nt hesitate to show me all the BMW's service doucuments..........And 15 month warranty.....With 1 years Included AA breakdown cover etc.......I decided to place a deposit and go back for the car three days later....By train....Ian even went as far as picking me up from the station........More coffee and buscuits......Followed by a nice 3 hour drive home in a lovely AA approved car........

Thanks for your 5* Trustpilot review Steve, your genuine feedback is greatly appreciated!

Drive safe Steve, from everyone at
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